Terms and Conditions of Sale

If you are disappointed in style, sizing, fabric .. the way your bum looks in something! anything! we welcome you sending the item back in return for a shop credit @ Coko Design and Fashion.

Credit is valid for 06 months after date approved and you will be able to use it to purchase something else that you love. 

PLEASE NOTE!!

RETURNS MUST BE RECEIVED WITHIN 10 DAYS OR THE ITEM WILL BE RETURNED TO YOU. WE WILL NOT PROCESS RETURNS IF NOT WITHIN THIS TIME-FRAME. ( The reason for this is that we turnover product so quickly that if a longer time-frame than this it is difficult to resell the item when all other sizes have sold out )

To make a return

Please send the item back ( WITH TAGS ATTACHED AND UNWORN)

TO

COKO DESIGN AND FASHION

111 MAIN HIGHWAY

ELLERSLIE

1051

Inside the parcel you MUST INCLUDE a note to say that you are returning item for a credit and you also include your original order number. We will contact you immediately with a code for you to use on the website for your credit. This code will not include postage and will be valid for 06 months from the date that we received return.


REFUNDS If you receive an item and find that there are faults with it..  we will refund you in full, including postage to return the item to us. We do not refund when an item does not fit or when you don't like an item. We will however credit you in these instances so you can purchase something else The amount of this credit will be less any shipping paid

RETURN TIME FRAME & CREDIT POLICY  We will expect item to be returned within 10 days to be eligible for exchange or refund. Please contact us if you have any queries regarding this.

WHO PAYS POSTAGE ON FAULTY ITEMS  When an item is faulty or we have sent something incorrectly we are more than happy to refund both your initial courier charge and the charge incurred with returning to us.

If you are simply returning as you are not 100% happy with the fit or the item you have received. You fund the postage back to us.

HOW DO I MAKE A RETURN? Please find above instructions on how to make a return

 

SALE GOODS:  PLEASE NOTE WE DO NOT CREDIT OR REFUND GOODS PURCHASED ON SALE